Terms and Conditions
Standard Payment Terms: Our standard payment terms are 2%10 Net 30 Days for approved customers. New customers may contact us for a credit application. Our minimum invoice amount is $20.00 Net. Most major credit cards are accepted. Detailed copies of our “Terms and Conditions of Sale” are available upon request.
Shipping: FOB Smithfield, R.I. All shipments are via United Parcel Ground Service unless otherwise specified.
Quotations – pricing on special quotations is valid for 30 days unless otherwise specified. Items that are in stock can be shipped immediately. For items that are not in stock, the delivery date is an estimate based on our manufacturing schedule. This schedule is subject to delays due to manufacturing conditions, vendor failures in supplying materials, fires, strikes, and other causes beyond our control.
Cancellation Policy – Any cancellation of orders which have been placed by the customer and accepted by Thurston can only be made with our consent and on terms that will indemnify us against loss. Cancellations of special orders are subject to a cancellation fee which is proportionate to the amount of cost accumulated on the order prior to cancellation. Orders for standard catalog items that do not have blanket release dates can be cancelled at no charge providing the tools have not been shipped.
Over/Undershipments: Thurston manufacturing policy follows industry practice of starting 10% overage on all special order and altered standard items. Thurston will ship and bill the quantity completed, which could be as much as 10% over and 10% under the quantity ordered. Quantities fewer than 10 pcs will not be subject to this policy, but Thurston may ship the order under the required amount and has no obligation to replace any underage at the original quoted price. If the order specifies NO OVER OR UNDER SHIPMENTS the order may be subject to a premium charge.
Returned goods: Thurston must be notified before any goods are returned for any reason. All returned goods must be issued an RMA (Returned Material Authorization) number from the customer service department prior to returning the goods. Credit will not be issued for merchandise returned without an RMA number. Catalog items returned will be subject to a 10% restocking charge. We will not accept products in quantities that are unusually large as compared to our annual sales of that particular item. Special order or modified items are not returnable.
Specials- Orders for special tools, non-catalog, or modified tools are accepted on a non-cancelable basis, and tools are not returnable. A confirmed purchase order is required before any manufacturing processes will begin on special tools.
Claims: Upon pickup (by a transportation carrier or directly by our customer), products are considered ‘sold’ and cease to be our responsibility.
In the event of products being lost in transit, we will make every effort on behalf of our customers to have lost products found or the have the transportation carrier make proper restitution for the loss. Damage claims must be made against the carrier.
Errors: Thurston Manufacturing Company cannot be held responsible for incorrect parts made with our products due to mislabeling or defect. We assume that the customer’s plant inspects all new tools prior to their use. In such situations, we will replace or credit mislabeled or defective tools.
Thurston Warranty: Thurston’s Warranty states that, under proper and normal conditions of use, all of its saws and cutting products shall be free of defects in material, design and workmanship. If any Thurston product is defective under such conditions, and Thurston is so advised by the customer within 90 days from the date of delivery to the customer, Thurston will replace such defective product at its expense, or will issue a credit to the customer.
Whenever Thurston provides analysis, suggestions, or information to assist a customer in the application of Thurston products, such analysis and information shall not constitute a warranty of any kind with respect to said application.
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